I've downloaded an app that syncs activity data to Apple Health but this data isn't appearing in my Nutracheck diary – why?
Please check the following:
- Ensure that Nutracheck 'Calorie Counter' is listed in the Apple Health app as a source. Open the Apple Health app and tap your profile icon (top right) and select 'Apps' (under 'Privacy'). If 'Calorie Counter' is not listed, you will need to set the permissions in your Nutracheck app. Click here for help setting permissions.
- If the Nutracheck 'Calorie Counter' is now listed, tap and make sure all the categories are turned on to read data.
- You also need to check the data is being saved – tap 'Calorie Counter' and then select the 'Data' item. Select any activity from this section and verify that data from the 'Calorie Counter' app (Nutracheck) has been saved.