My Samsung Health exercise isn’t showing in my diary - what do I do?

We pull your data from Health Connect – not directly from Samsung Health – so the best place to start is checking that you have the necessary permissions turned on in Health Connect. To do this:

  1. Open Health Connect and select App Permissions
  2. Select Samsung Health from the list to open the permissions
  3. Ensure ALL is selected.

Please note that it can sometimes take up to 24 hours for the data to start syncing once the permissions have been set up correctly.

There are further settings you can try within the Samsung Health app that can fix their syncing.


Syncing settings

  1. Open the Samsung Health app
  2. Open Settings
  3. Toggle ON ‘Sync with Samsung Cloud’. Ensure it syncs with the current time. You can trigger a manual sync by swiping down.

Consent settings

  1. Open the Samsung Health app
  2. Open Settings
  3. Scroll down to the bottom
  4. Ensure that “Consent to the processing of health and wellness data” is toggled ON.
  5. Restart your phone

In rare examples of data still not syncing, you can try the following.

  1. Long-press on your Samsung Health app
  2. Press Storage
  3. Tap Clear Storage followed by Clear Cache
  4. Sign back into the Samsung Health app.

If all permissions are on and data still isn't syncing, please get in touch with a screenshot of the missing Samsung Health data that’s correctly showing in Health Connect. Our email address is customercare@nutracheck.co.uk.


To find the data to send to us:

  1. Open Health Connect
  2. Select Data and Access > Activity
  3. Tap the specific data type that appears incorrect (e.g. Steps or Exercise)
  4. Scroll down to the bottom and select See all entries.