My Samsung Health exercise isn’t showing in my diary - what do I do?

We pull your data from Health Connect – not directly from Samsung Health – so the best place to start is checking that you have the necessary permissions turned on in your Health Connect app. To do this:

1. Open Health Connect and select App Permissions
2. Select Samsung Health from the list to open the permissions
3. Ensure ALL is selected.

Please note that it can sometimes take up to 24 hours for the data to start syncing once the permissions have been set up correctly.

If all permissions are on and data still isn't syncing, please get in touch with a screenshot of the missing Samsung Health data that’s correctly showing in Health Connect. Our email address is customercare@nutracheck.co.uk.

To find the data to send to us:

1. Open the Health Connect app
2. Select Data and Access > Activity
3. Tap Steps
4. Scroll down to the bottom and select See all entries.