My exercise data isn't syncing - what can I do?

If your exercise isn't showing, firstly, ensure you have set the permissions to 'All' in your Health Connect app for your activity tracker (open Health Connect and select 'App Permissions' > select your tracker from the list and it will open the permissions > ensure 'ALL' is selected). Please bear in mind it can take up to 24 hours for your data to start syncing via Health Connect once the permissions have been set.

If you have given permissions and your data isn't showing, ensure your exercise data is showing in the Health Connect app. Here's what to do:

1. Open Health Connect.
2. Select 'Data and Access'.
3. At the top, press 'Activity'.
4. Tap 'Exercise'.

If the data is showing here and we still aren't receiving it, email the Customer Care Team at customercare@nutracheck.co.uk with a screenshot of your activity data in Health Connect and we can take a look for you.