My Garmin data isn’t syncing, what should I do?
There are a few things to check:
- Is Nutracheck showing as a connected app in your Garmin account? Open your Garmin app and go to More > Settings > Connected Apps – Calorie Counter + should be showing as a connected app here. Select the Calorie Counter + option and ensure both toggles are turned on. If Calorie Counter isn't showing, then your Garmin account hasn't been successfully linked with your Nutracheck account. Open your Nutracheck app so you can disconnect the permissions and then reset them. Please ensure you are signing in with the correct Garmin login details.
- Ensure your Garmin device has recently synced with your Garmin app and that all your data is correctly showing in your Garmin account.
- If you're still having trouble, email the Customer Care Team at customercare@nutracheck.co.uk.