My Fitbit isn't syncing with my Nutracheck diary, what should I do?

First, please make sure your Fitbit device has been successfully linked to your Google Health app. Your steps and activity need to be in your Google Health app for Nutracheck to pull them into your diary. If your steps and activity are not showing in your Google Health app, then you will need to ensure you have the permissions set up correctly to sync your device.

If everything is showing in your Google Health app correctly and we still aren't receiving the data, email the Customer Care Team at customercare@nutracheck.co.uk with a screenshot of your recorded activity in your Google Health app and we can take a look for you.