Have I been charged for two subscriptions?

Buying a different membership doesn't automatically cancel an existing renewal (this is how Apple/Google manage subscriptions). For example, if you were on a monthly renewal then decided to switch to annual, the monthly payments need to be stopped manually to avoid further charges.

If you need to cancel the previous subscription, here's what to do:

IOS devices

1. Tap here to view your active subscriptions.
2. Select the Nutracheck (Calorie Counter +) subscription you wish to stop.
3. Tap Cancel Subscription.

If you no longer have your iPhone/iPad device, you will find details on how to cancel your subscription on a computer here.

Android devices

1. Tap here to view your active subscriptions.
2. Select the Nutracheck (Calorie Counter +) subscription you wish to stop.
3. Tap Cancel subscription.
4. Follow the instructions.

If you no longer have your Android device, you will find details on how to cancel your subscription on a computer here.

If you have any questions about any payments recently taken, please get in touch with our Customer Care Team. Our email is customercare@nutracheck.co.uk and our number is 0115 969 4660 (open 8:30am – 6:00pm, Monday to Friday, excluding UK bank holidays).