If I take up a special offer before my membership expires, will I lose the remaining time on my account?

No, you will never lose any remaining time you've previously paid for. How this is managed depends on what platform you used for your previous purchase and your new one.

Apple (iTunes)

If both your existing and new subscriptions are bought through iTunes, the new subscription will start when your current one ends. Once your remaining time finishes, the new subscription will automatically replace the old one.

Android (Google Play)

Any new subscription bought via Google Play will start straight away. Your remaining time is 'locked' onto your account, meaning that as and when you decide to cancel your subscription in the future, your remaining time will be used up before your account closes.

Also note that Google won't automatically cancel the older subscription if you buy a new one, so please ensure you cancel it via our app or your Google account beforehand.

Website (WorldPay)

Any new membership purchased via the website will automatically cancel and replace the older one (if that was also bought on the website).

If you've used a combination of iTunes, Google Play or WorldPay for your old and new subscriptions, please ensure the old subscription is cancelled with the platform it was originally set up with, as it won't stop automatically.

If you're unsure how you've previously paid, or have any other questions, please get in touch with our Customer Care Team (customercare@nutracheck.co.uk).